Payment Policy of Hanmode (pvt) ltd

 

  1. Accepted Payment Methods:
  • We accept the following payment methods for online purchases:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
  1. Payment Security:
  • Your payment information is securely processed through industry-standard encryption technologies.
  • We do not store your payment details, ensuring your information remains confidential and protected.
  1. Billing Information:
  • Please ensure that your billing information, including your name, address, and payment details, is accurate and up to date.
  • Inaccurate information may result in order processing delays or payment failures.
  1. Payment Confirmation:
  • After a successful payment, you will receive an email confirmation with the details of your order and payment.
  1. Pricing:
  • Prices listed on our website are in LKR. They are subject to change without notice.
  • We strive to ensure all prices are accurate, but errors may occur. In such cases, we reserve the right to correct any inaccuracies and inform you before processing your order.
  1. Refunds and Returns:
  • For information on our refund and return policy, please refer to our [Refund and Return Policy] page.
  1. Payment Disputes:
  • In case of a payment dispute, please contact our customer support team at info@hanmode.lk or 0112 286 610. We are here to assist you.
  1. Sales Tax:
  • Sales tax may be applied to your purchase in accordance with local, state, or national tax laws. The tax rate depends on your location and the products purchased.
  1. Payment Processing Time:
  • Payments are processed immediately upon order placement, and you will be charged when the order is confirmed. Please note that additional processing time may be required for certain payment methods.
  1. Currency Conversion: – If your credit card or payment method is not denominated in LKR, your payment provider may charge a currency conversion fee. Please check with your payment provider for more information.
  2. Contact Information: – If you have any questions or concerns regarding our payment policy, please contact us at info@hanmode.lk or 0112 286 610.
  3. Policy Updates: – We reserve the right to update and modify our payment policy as needed. Any changes will be posted on our website, and it is your responsibility to review our policies periodically.

 

 

Refund and Return Policy of Hanmode (pvt) ltd

 

  1. Returns:
  • We want you to be completely satisfied with your purchase. If you’re not, you may return most items within [number of days] days of receiving your order.
  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging.
  1. Return Process:
  • To initiate a return, please follow these steps:
  • Contact our customer support team at info@hanmode.lk or 0112 286 610 to request a Return Merchandise Authorization (RMA) number.
  • Pack the item securely, including the RMA number, and ship it to the address provided by our customer support team.
  1. Return Shipping:
  • You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
  1. Refunds:
  • Upon receiving and inspecting the returned item, we will process your refund. Please allow 14 days for the refund to be credited back to your original payment method.
  • Refunds will be issued in the same currency and payment method used for the original purchase.
  1. Exchanges:
  • If you received a defective or damaged item, we will replace it with a new one. Contact our customer support team to request an exchange.
  1. Cancellations:
  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.
  1. Return Exceptions:
  • We reserve the right to refuse a return or charge a restocking fee if the returned item does not meet our return policy requirements.
  1. Damaged or Defective Items:
  • If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will provide instructions for return or replacement.
  1. Contact Information: – If you have any questions or concerns regarding our refund and return policy, please contact us at info@hanmode.lk or 0112 286 610.
  2. Policy Updates: – We reserve the right to update and modify our refund and return policy as needed. Any changes will be posted on our website, and it is your responsibility to review our policies periodically.

 

Last Updated: [30.10.2023]